We are in search of a Transition and Operations Support Specialist to facilitate a seamless transition from project implementation to operations and maintenance teams. The ideal candidate should possess a robust background in IT Service Management (ITSM) and ITIL practices, specifically focusing on supporting Finance applications in the Insurance sector.

This role necessitates hands-on experience in establishing service desks and implementing Technical Target Operating Models (TTOM), particularly concentrating on moving projects from build mode to hyper-care mode.

Role and Responsibilities

• Offer support and guidance during the transition phase to ensure a smooth handover from the project implementation team to the operations and maintenance team.
• Apply IT Service Management (ITSM) and ITIL best practices to enhance service delivery and operational efficiency.
• Work collaboratively with project teams to transition from project build mode to hyper-care mode, guaranteeing service continuity and stability post-implementation.
• Support Finance applications within the Insurance domain, addressing specific operational and maintenance needs.
• Set up and oversee service desks to ensure efficient incident management and user support processes.
• Develop and execute Technical Target Operating Models (TTOM) customized to meet project transition and operational requirements.
• Assist in defining test plans, migration plans, and executing data migration activities from legacy systems to future state systems.

Qualifications

• Experience in developing Insurance Finance Application target operating models. Knowledge/Understanding of Insurance Finance Applications such as MI, Financial Planning & Analysis, Actuarial, IFRS17, among others.
• Demonstrated experience in IT Service Management (ITSM) and ITIL framework, with a solid grasp of service transition processes.
• Previous involvement in supporting Finance applications within the Insurance industry is highly advantageous.
• Hands-on experience in establishing and managing service desks, including incident management and user support.
• Proficiency in creating and implementing Technical Target Operating Models (TTOM) to address transition and operational needs.
• Excellent communication and collaboration skills, capable of effectively working across project and operational teams.
• Strong problem-solving skills, with a proactive approach to identifying and resolving operational challenges. - Ability to collaborate effectively in a fast-paced, multi-stakeholder environment.