1st Line Support - Bern

Are you passionate about IT support and customer service? Do you thrive in solving ICT-related issues and want to work for a company that values innovation and professional growth?

We are recruiting for an exciting 1st Level Support Technician to join a leading provider of cutting-edge security technologies.
This company has an outstanding reputation for delivering tailored, reliable, and high-quality solutions to customers worldwide.

Key Responsibilities:

• 1st Level Support: Receive, process, and resolve ICT fault reports and user inquiries through phone, ticketing system, and remote troubleshooting.
• Support Rollouts: Assist in software and hardware rollouts following established guidelines.
• Documentation: Record solutions, workarounds, and system issues in the knowledge base.
• Customer Communication: Ensure that users are well-informed on how to use technical and application tools effectively.
• Incident Monitoring: Track and resolve requests, disruptions, and incidents until full resolution.
• Growth Opportunity: High-performing employees may have the chance to take on 2nd Level Support responsibilities, further developing technical expertise.

Essential Skills & Qualifications:

• Education: Completed training as an IT Specialist EFZ or ICT Specialist EFZ, or equivalent customer support experience with a strong ICT foundation.
• Technical Expertise:
  • Strong ICT knowledge with a focus on user-level support and troubleshooting.
  • Familiarity with M365 and Microsoft 365 applications.
  • ServiceNow and ITIL knowledge is a plus.
• Soft Skills:
  • Strong customer service orientation and problem-solving abilities.
  • Excellent communication skills in German
  • Flexible, communicative, and able to work effectively in a team environment.

Why It's a Great Opportunity:

• Collaborative Culture: Work within a team-oriented, supportive environment that encourages cooperation at all levels.
• Growth Potential: Opportunity to advance to 2nd Level Support, gaining deeper technical expertise.
• Work-Life Balance: Enjoy flexible working hours, home office options, and between 25-30 days holiday.
• Training & Development: Access to extensive learning and professional development programs to advance your career.
• Great Place to Work®: Join a company recognised for its positive, supportive work culture and long-term success.

This position offers a fantastic opportunity for a motivated IT professional who enjoys delivering high-quality customer service and is ready to grow their skills in a dynamic and innovative environment.

To apply for this 1st Line Support role, please send over your CV or call Ric Marshall at Oliver James for more information.

1st Line Support - Bern