I am currently looking for a Business System Analyst / Technical Business Analyst to join one of my client within the insurance industry.
Role and Responsibilities:
- Responsible for overseeing the End-to-End Incident and Problem management for L&H business in particular issues related to L&H applications and other auxiliary systems.
- Assist with technical investigations and impact analysis, act swiftly and perform troubleshooting.
- Coordinate activity between Business functions and off-shore team to drive open action items to closure, the prioritization should be based on severity, impact and urgency of the incident.
- Generate, Control and Resolve incident tickets relating to Application failure, Abnormal behavior, Production batch and file transmission, maintain inventory of incident log for transparency and traceability.
- Communicate to business and technical partners on incidents as they occur when they impact business process, system performance or availability and escalate the matter as critical issue arises.
- Work with other technical teams including Digital/Infra team, offshore development centers (Philippines and India) and external vendors to investigate functional and system errors.
- Conduct regular health check of the applications and continuous improvement of the Life and Health systems
- Conduct walkthrough session with key stakeholders in both weekly and monthly production meeting.
Requirement:
- Bachelor's degree in information technology or related discipline
- Over 5 years with waterfall and/or Agile development practices
- Familiar with various IT platforms, especially the Life and Health administrative platforms such as Ingenium, LifeAsia and Policy administration and claims application
- Strong analytical and problem-solving skills, particularly in integrating & recommending various complicated IT solutions
- Able to work across countries, regions, and time zones with a board range of cultures and technical capability.
- Good communicator and able to articulate the issue clearly to the business stakeholder
- Excellent in written and spoken English and Chinese
