Job Title: Junior / Mid ICT Support

Job Type: Full-time

Locations: Bern

Are you ready to be part of a company dedicated to making a difference in the world of technology? We've partnered with a company who pride ourselves on delivering top-tier alarm and property systems

Your Role:

• Provide 1st Level IT support: handle fault reports, inquiries, and change requests from users
• Troubleshoot via remote maintenance and communicate solutions
• Collect and classify user requests through phone and ticket systems
• Assist in software and hardware rollouts
• Document solutions and user support
• Monitor requests until they are fully resolved
• Opportunity for growth into 2nd level tasks

Your Profile:

• Completed IT or ICT training (or equivalent experience)
• Strong communication skills, service-oriented, and a quick learner
• Fluent in German (spoken and written), with a good knowledge of French (B1 level)
• Familiarity with M365, ServiceNow, and ITIL is a plus
• Customer-focused with a strong service ethic

What They Offer:

• Collaborative, supportive work environment
• Flexible working hours and remote work options
• Extensive training and career development programs

If this role is interesting for you, apply now!