Infrastructure Analyst - Zurich - Global Services

We are working with a rapidly growing, global company in Zurich who are looking to add an experienced Infrastructure Analyst to their team.
This is an exciting opportunity for someone with strong technical expertise in infrastructure support to work in a evolving environment and make a real impact.

Within the role, you will be providing 1st and 2nd line support for a range of IT-managed platforms, including desktop workstations, VDI, telephony, audio-visual equipment, and server hardware.
This role is office-based, in state of the art offices in Zurich.

Key Responsibilities:

• Technical Support & Maintenance: Respond to technical requests, install, configure, diagnose, repair, patch, and upgrade IT hardware and systems to ensure optimal performance.
• Issue Management: Track and manage requests through an ITSM platform, driving issues to resolution and escalating to second and third-line support teams as necessary.
• Monitoring & Reporting: Monitor global systems, networks, virtualised platforms, and applications for operational health, resolving issues and escalating when required.
• Out-of-Hours Support: Provide essential out-of-hours emergency support as part of a global on-call rota.
• Application Management: Create and deploy Windows application packages and manage monthly patch deployments via automated systems.
• User Training & Onboarding: Lead staff onboarding processes, conducting system inductions and ongoing user training as new systems are deployed.
• Data Center Operations: Oversee local data center operations, coordinating with vendors and ensuring compliance with change control procedures.
• Security & Vulnerability Management: Work with the IT Security team to ensure compliance with security policies and assist with vulnerability management and patching.
• Project Support: Assist in infrastructure projects, ensuring smooth transitions from deployment to operational handover.

Ideal experience / background:

• 3+ years of experience supporting multi-vendor environments, ideally Linux, VMware, and Microsoft products.
• Strong experience with Microsoft operating systems and applications, including Windows 10/11, Server 2012/2016/2019, Office 365, and Intune.
• Solid understanding of Active Directory, Group Policy, DHCP, and PowerShell.
• Experience with virtualization platforms like Citrix XenApp/XenDesktop and VMware vSphere.
• Hands-on experience with collaboration tools such as Office 365, SharePoint, Microsoft Teams, and OneDrive.
• Strong customer service skills, excellent communication (both verbal and written), and the ability to work effectively across teams.
• Microsoft certifications (e.g., MCSA, MCSE) are advantageous.
• CCNA or equivalent networking certifications are a plus
• Experience in automation and scripting with languages like Python or PowerShell is a plus.

This is a fantastic opportunity for someone looking to further their career in IT infrastructure with a client that values technical expertise and professional growth. The role will provide exposure to a wide range of systems and technologies, and offers a collaborative work environment where you will be encouraged to challenge the status quo and innovate.

To apply for this Infrastructure Analyst role, please send over your CV or call Ric Marshall at Oliver James for more information.

Infrastructure Analyst - Zurich - Global Services