IT Helpdesk Support - Contract
Oliver James is partnering with a global manufacturing business based in Zug to find a skilled IT Support Specialist for a temporary position.
The role is designed to support a team that oversees 11 business units, global IT teams, and external users in their daily IT operations. This is an exciting opportunity to contribute to a dynamic IT environment by providing hands-on support for workstations, peripheral devices, and general IT troubleshooting.
Key Responsibilities
- Configure and set up workstations, laptops, and computing equipment
- Create and manage new user accounts and configure hardware
- Configure and support peripheral devices like printers and copiers
- Install, configure, and manage software as per specifications
- Troubleshoot IT issues to ensure timely resolution
- Maintain logs of repairs and technical fixes
- Identify shortages in equipment and coordinate orders
- Collaborate with global IT teams to escalate and resolve complex issues
- Document technical procedures for new technologies and update existing documentation
- Adhere to company IT standards and processes
Requirements
- Education in IT, Computer Science, or related field
- Knowledge of ITIL processes (Incident, Problem, Change Management)
- 2+ years of experience in a technical support role within an IT environment
- High customer orientation and a problem-solving mindset
- Structured, independent working style with excellent attention to detail
- Strong communication skills
- Willingness to work evenings and weekends for specific assignments when needed
- Fluent in German and English
Start Date: ASAP
Location: Zug, Switzerland
Contract Duration: 6-month initial contract, with potential for extension
Workload: 80-100%
Industry: Manufacturing
Due to Swiss work permit restrictions, applications are only open to Swiss nationals, EU citizens, or individuals with a valid Swiss work permit.
