• Liaise with business members to ensure IT Support aligned with business needs.
• Directly manages Zurich IT Services team of 2 and London IT Services Lead, who is responsible for the onsite London IT Services Team.
• Works closely with the Group IT Support manager, IT Infrastructure Team, Content and Collaboration, IT Security, and the global IT Services Management team.
• Responsible for hiring and ensuring all team members are managed, supported, and developed.
• Mentor, develop and manage subordinates regarding importance of IT Infrastructure Services delivery for London and Zurich offices, providing business context and knowledge Works with global teams to define standards and practices to ensure delivery, enable visibility, resilience, and consistency of quality for IT Infrastructure service delivery across the company.
• Drive, manage and deliver projects, tasks, and other global IT objectives, to meet set targets.
• Leverages strong communication skills and a collaborative working style to support an agile mode of operation - managing expectations and adapting quickly as priorities and risks change, communicating with stakeholders ensuring all issues and problems are recognised and managed early in the incident.
• Manage the IT Services and Infrastructure budget for London, Zurich, and Singapore offices, providing forecasting and reporting on Budget Vs Actual for the SVP, Group Head of Infrastructure and Services.
• Manage Vendors, invoice approvals and team expenses.
• Supports continued development of London and Zurich teams IT Infrastructure Services skillsets to enable effective execution of the strategy, leveraging external expertise to shape and accelerate.
• As an AVP within IT Support, IT is expected that you will act as a member of the Global Incident Response team, and may be called upon to communicate, document and manage incidents.

Skills:

• Degree or equivalent experience in IT Services Operations with management experience of a team across multiple locations.
• Strong IT Services Delivery or IT Infrastructure background with 6+ years in a leadership role.
• Experience and confidence presenting to large groups and executive level audiences.
• Broad experience in multiple competency areas of IT Services and Operations delivery; examples are IT Asset management, IT Security Operations, IT Support, Software Support and Cloud Services
• Proven team leadership, coaching, staff development and mentoring skills.
• Effectively drives people, process and technology change in a dynamic complex operating environment supported by excellent collaboration and communication skills.
• Strategic thinker with the skills to define and drive strategic outcomes either directly or through others not directly under his/her supervision.
• Able to manage and negotiate numerous problems and issues faced, even if undefined and where information is difficult to obtain.
• Excellent written and oral communication skills, able to explain complex technical subjects to business leaders and business concepts to technologists in support of desired outcomes. Detail orientated and familiar with documentation standards especially in the field of Project Management.
• Proven project delivery experience with experience of leading project teams, use of project management tools and working with different project approaches such as Waterfall and Agile.

Would be advantageous to have:

• Experience with JIRA, ServiceNow and firm understanding of IT processes.
• Experience defining and managing light-touch governance frameworks in a regulated entity.
• Experience in Budget creation, maintenance, and management.
• Familiarity of GRC standards and working practices.
• Familiarity with requirements for regulatory governing bodies such as SOX, FINMA, PRA, Lloyds.