Our client, a leading company in the Insurance industry, is seeking a dedicated and experienced individual to join their Change Management Department as an ERP Support. As a valuable member of the team, you will be responsible for performing application support to ensure the effective operation of the company's ERP systems.
Role & Responsibilities
Provide first line and second line support, ensuring timely resolution of incidents and requests.
Handle third line application support issues by troubleshooting more complex problems and liaising with software vendors when necessary.
Maintain and administer database systems to ensure optimal performance and security.
Assist in the configuration, maintenance and ongoing support of the ERP systems across the organization.
Collaborate with various departmental units to ensure continuity and efficiency of system operations.
Prepare documentation and reports on application status, performance, and system incidents.
Key Skills
- Proven expertise in ERP application support, including first, second, and third line support roles.
- Strong skills in database administration, preferably with experience in maintaining high availability and performance.
- Excellent problem-solving skills with a methodical approach to troubleshooting and resolution.
- Effective interpersonal and communication skills, capable of working collaboratively with technical and non-technical teams.
- Commitment to implementing best practices in system maintenance and security.
- Ability to document clear and concise system documentation and reports.
